Terms and conditions

Welcome to www Plumbingspareparts.com. These terms & conditions (the “T&Cs”) apply to your use of the Site. You should read these T&Cs carefully before buying any goods as they contain important information about your order.

By accessing the Site and/or by placing an order you agree to be bound by these T&Cs and the documents referred to within them. If you do not agree to be bound by these T&Cs you may not use or access the Site. The Site is provided solely for your personal use. You may not use the Site for any commercial purpose. We reserve the right to modify these T&Cs any time.

References to”PLUMBINGSPAREPARTS.COM are references to PIECESPLOMBERIE.COM Limited, a company registered in FRANCE registration number/siret number 518 372 446 00014, head office situated “LIEU-DIT LES PERAUX 38850 VILLAGES DU LAC DE PALADRU FRANCE”exploitation of registrated trade mark PIECESPLOMBERIE.COM by M. Olivier.

 

1. ORDERS

1.1 You can place an order online through the Site.

1.2 You warrant that the personal and payment information provided with your order is true, accurate, current and complete in all respects. By placing an order you confirm that you are the person referred to in the billing details. Should your personal or payment information change after the point of payment, please contact Customer Services (see section 5 below).

1-3 The steps required to create a binding contract between you and us are as follows: When your order is placed with us at the end of the online checkout process (e.g. when you click on the ‘Pay Now’ button and proceed to the “Order Summary” page), we will email you to acknowledge that we have received your order and details of the goods you have ordered and your order number),then, we will take payment from you bank .Please note that this does not mean that your order has been accepted or confirmed by us. We may send you an email or call you to say that we do not accept your order. This could be for any reason in our absolute discretion but will typically be for the following reasons: the goods are not available; we cannot obtain authorisation of your payment; there has been an error by us on the pricing or description of the goods; or if you don’t meet our ‘eligibility to order’ criteria or any other terms or policies set out in these T&Cs or by law.

1-4 When your order is accepted and paid your goods are dispatched, At this point, a legally binding contract will be created between you and us. We will send you an email notifying you that your goods have been dispatched.

 

2. PAYMENT METHODS

2-1 Whatever the country we only accept payment in EUROS.

2-2 We accept payment by credit cards, bank transfer (under certain conditions) checks (from France only) and cash (euros).

2-3 If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in EUROS at the conversion rate applied by the relevant payment scheme at the time of processing your order.

2-4 If you have any further payment queries, please contact your bank or card issuer.

2-5 The transaction of your credit card payment is encrypted and carried out by our external partner “Banque Populaire”.

 

3. PRICING POLICY

3-1 All prices shown on the Site are inclusive of French VAT. Prices may change and offers may be withdrawn at any time. VAT will be automatically deducted (where applicable) from merchandise dispatched to countries other than France. The deduction will be made before payment is collected.

3-2 Although we try to ensure all our pricing displayed on the Site are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price, or failing to do so, your order will then be cancelled.

 

4. PRODUCTS/ITEMS

4-1 Goods listed on the Site contain a product description detailing any specific conditions relating to each particular product. We will take reasonable care to ensure that the descriptions, photographic representations are accurate and kept up to date. The actual colours that you see on your computer may vary depending on the monitor that you use. We are therefore unable to guarantee that the product images you see are an accurate representation of the goods.

4-2 Please note that all information and the photographs are non-contractual, those are likely to be modified without notice.

4-3 Nature of the Goods and Faulty Goods. When you buy goods from us you will have certain legal rights known as ‘statutory rights’. These legal rights include a requirement that the goods are as they were described, and are fit for their purpose. These T&Cs do not affect your statutory rights. If your goods are faulty, then, depending on the circumstances, you may be entitled to a refund, repair and/or replacement. If you believe your goods are faulty, please contact Customer Services who will be able to assist you.

 

5. CONTACT: CUSTOMER SERVICE

5-1 Should you have any queries about our order processes or your order, please contact Pieces Plomberie.com or plumbingspareparts.com : By Phone: 09 67 74 40 97 (French Landline) or +33 09 67 74 40 97 (Mobile/International). Email: contact@piecesplomberie.com

5-2 Lines are open: Monday to Friday: 8.30am –5.00pm National rates for French landlines and mobiles apply. As some mobile and other network call charges may vary, please refer to your service provider for more details.

 

6. DELIVERY INFORMATION AND TIMING:

6-1 Please note that plumbingspareparts.com cannot guarantee specific delivery dates.

6-2 An order will be perceived as complete when all the products have been shipped and delivered and when it is totally paid.

6-3 If items you order are out of stock, subject to a delay, or sold at a higher price than shown on your order, we will contact you at the email address or telephone number you provided when placing. You will then have the choice between cancelling your order, wait until your item is available or pay a higher price. If you wish to cancel your order, you will get a refund.

6-4 Damaged or incorrectly supplied products: You should check all products you receive. If the products you receive are damaged or incorrectly supplied on delivery, you must immediately inform us by mail post or phone then see section 6 below: return policy.

6-5 Delivery fees: free for mainland France and Monaco, 15 euros for Belgium, 23 euros for other countries.

6-6 Items will be shipped either by GLS transports or by mail. . Not all of our shipment have tracking information (mostly small items such as gaskets for instance). If tracking information is automatically provided, it will be available online.

 

7. RETURN POLICY:

If you wish to cancel (or are considering cancelling) a product you have ordered from us, please be aware of the following terms that apply:

7-1 Applicability of cancellation rights: Statutory rights of cancellation under the regulation do not apply to certain products (for example made to measure products and personalized products or to any item with a seal where the seal is broken (glue for example).

7-2 If you want to cancel items, then you must inform us by mail, post or phone within 14 days calendar after the day on which you received the goods in accordance with the regulations. You can cancel by sending us notification by email to contact@piecesplomberie.com, or by phone +33 09 67 74 40 97 from your mobile and internationally, 09 67 74 40 97 from a French Landline.

7-3 Please ensure you provide a clear statement stating your wish to cancel, your order number, full name, geographical address, details of the goods you wish to cancel, your phone number and email address (if available).

7-4 You must take good care of the items you which to return. Items should be returned in their original packaging promptly at your cost.

7-5 Damage during the course of returning products: If you choose to return any items to us we will not be responsible for any loss or damage to them in transit and for this reason we recommend that you use a recorded delivery service (by post for example ). If returned items are lost or damaged in transit, we will reserve the right to charge you or not to refund any amount attribute to such loss or damage.

7-6 The cancellation of a product can only take place after the attribution of a cancellation/return number according to the steps presented above.

7-7 You must return the goods to us using the address below together with a copy of your notice of cancellation with your cancellation number written on it at: piecessplomberie.com Lieu-dit Les Péraux 38850 VILLAGES DU LAC DE PALADRU FRANCE.

7-8 You will then be reimbursed within a delay of 30 days maximum by check or bank transfer.

 

8. EXCHANGE POLICY

If you wish to exchange (or are considering exchanging) a product you have ordered from us, please be aware of the following terms that apply:

8-1 You must first notify us by e- mail, mail or phone explaining the reason you want to change.

8-2 The exchange of a product can take place only after attribution with the consumer of a number of exchange according to the step presented above.

8-3 Then you must return the item (see section 6 return policy)

8-4 When we have received the item, we will send you another for exchange.The new price will be paid accordingly (the difference will be paid either by plumbingspares.com if the item is less expensive is or by the customer if the item is more expensive.

8-5 The customer will have to pay new delivery fee (7, 15 or 23 euros depending on the country and/or the good)).

8-6 Please note that no item will be delivered unless the customer have paid the correct amount for the order and the delivery fees.

 

9. PRIVACY POLICY

9-1Your personal information is used by us only for the purpose(s) for which we collect it. When you purchase something from our online store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. Personal information means any information about you, by which you could be identified.

9-2 We use your personal information for the purposes of facilitating your transaction with us, including the purchase, delivery and return (if applicable) of your goods. When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

9-3 With your permission, we may send you emails about our online store, new products and other updates.

9-4 When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you consent to our collecting it and using it for that specific reason. If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent.

9-5 We reserve the right to add to or change the terms of this Privacy Policy in our sole discretion, without prior notice to you. If we change this Privacy Policy, we will post the new Privacy Policy on the Web Site, and it will become effective from the time of posting on the Web Site. Please visit this Privacy Policy on a regular basis to make sure you have read the latest version and you understand what we do with your information. Wherever possible, we will give you notice of any changes prior to their implementation.

Now you can enjoy your shopping on our web site www.plumbingspareparts.com